Complaints Process
If something didn’t go as expected with your celebrant, we want to know. Celebrants Aotearoa takes all complaints seriously and handles them with care and confidentiality.
Please note: this process applies to Celebrants Aotearoa members only. If your celebrant is not a member, we’ll point you in the right direction.
01. Get in touch
Email us at support@celebrantsaotearoa.co.nz and tell us what happened. The first thing we’ll do is check whether your celebrant is one of our members.
If they’re not, we’ll point you to the right place:
- For marriage celebrant complaints, visit the Births, Deaths and Marriages complaints process
- For funeral celebrant complaints, we recommend speaking with the Funeral Director you worked with
If they are a member, here’s what happens next →
02. Put it in writing
We’ll ask you to submit your complaint in writing.
This gets recorded and sent to the member, who has 14 days to respond.
You then have 14 days to reply, and the member has a final 14 days to respond.
Here’s what happens next →
03. We review & decide
Once submissions close, our President and disciplinary sub-committee review everything.
You can expect a resolution within 6 to 8 weeks.
Mediation will be offered where appropriate.
Both you and the member will receive a copy of the outcome.